Privacy Policy

Effective Date: 11 June 2026

1. Who We Are

Back on the Map (“we”, “our”, or “us”) operates the website https://backonthemap.org/.

Our contact details are:

Back on the Map
Carnegie Community Corner
Hendon
Sunderland
SR2 8JG

Phone: 0191 514 7844
Email: enquiries@backonthemap.org

We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

2. What Data We Collect and Why

We only collect personal data that is necessary to provide our services, respond to enquiries, or operate our website.

Contact Forms and Enquiries

When you contact us through our website, by email, by phone, or through a contact form, we may collect:

Your name
Your email address
Your phone number, where provided
Your message or enquiry details

This information is used solely to respond to your enquiry, provide information, or carry out follow-up communication.

3. Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases:

Consent – when you voluntarily submit your details through our website or give consent for non-essential cookies.
Legitimate Interests – to communicate with people who contact us, manage enquiries, and operate our website effectively.
Legal Obligation – where we are required to keep or disclose information to comply with the law.

4. How We Use Your Information

We use the information you provide to:

Respond to your enquiry
Provide any requested services or information
Maintain ongoing communication related to your enquiry
Improve the performance, accessibility, and usability of our website

We do not use your personal data for marketing purposes unless you have explicitly opted in.

5. How We Store Your Information

Your data may be stored securely within our website systems, email systems, and other secure administrative systems used by Back on the Map.

We only keep personal data for as long as necessary to fulfil the purpose of your enquiry, provide services, or meet legal and administrative requirements.

We typically retain enquiry form data for up to 12 months, unless a longer period is required for ongoing communication, service delivery, safeguarding, legal, or operational reasons. Data is reviewed and securely deleted when no longer needed.

6. Sharing Your Information

We do not share your personal data with third parties for marketing.

Your data may be processed by trusted service providers, such as website hosting, email, analytics, or technical support providers. Where this happens, we expect those providers to handle data securely and comply with data protection obligations.

We may also share information where required by law or where necessary to protect people, rights, property, or safety.

7. Analytics

We may use Google Analytics or similar analytics tools to better understand how visitors interact with our website. This may include collecting anonymous or pseudonymous data such as:

IP address, anonymised where possible
Device and browser type
Pages visited and time spent on each page
Referral sources, such as search engines or links

This data helps us improve the user experience and website performance. Google Analytics or similar non-essential analytics tools will only run where you have given consent via our cookie banner.

8. Cookies

Our website uses cookies to enhance your experience and support functionality. These may include:

Essential cookies, such as cookies that remember your cookie settings
Analytics cookies, such as Google Analytics cookies, where enabled and consented to

We use a cookie consent management tool to allow you to control which cookies are used. Non-essential cookies are not set without your consent.

You can manage or withdraw your consent at any time using the cookie banner or settings option on the website, where available.

For more details, please refer to our Cookie Policy.

9. Your Rights

Under UK GDPR, you have the following rights:

To access the personal data we hold about you
To request correction of inaccurate personal data
To request deletion of your data, where applicable
To restrict or object to our processing of your data
To request transfer of your data, where applicable
To lodge a complaint with the Information Commissioner Office

To exercise your rights, please contact us at enquiries@backonthemap.org.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner Office, the UK regulator for data protection matters.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these websites. We recommend reviewing their privacy notices before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page and marked with the effective date above.

13. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us: