What is a Warm Welcome

A warm welcome is more than just heat. It’s a feeling of warmth and a feeling of belonging. It’s a safe space, comfort and security. 

We’ve always placed a warm welcome at the heart of everything we do, from a smile at reception to our community events delivered in our community spaces. You’ll be guaranteed a warm welcome from our people and places everytime. 

Now, with the cost of living increasing, we are pleased to open our doors that little bit later than usual to allow our community to come together in a comfortable, communal setting with a warm welcome guaranteed. 

Warm Welcome FAQs

The Warm Welcome scheme is open to anyone from the Hendon area of Sunderland. 

The warm welcome initiative is taking place across our community spaces including Carnegie Community Corner and our Back on the Map Workshop.  

The Warm Welcome is available all day everyday with our people and places guaranteeing a Warm Welcome. We also have two days a week (Tuesdays and Thursdays) with extended opening hours at Carnegie Community Corner between 4.30pm – 7.30pm for those in need of warmth and a safe place during Autumn and Winter.

Your Warm Welcome Programme