COVID-19 Update

Working Through COVID-19

5/11/20
We at Back on the Map are playing our part to stop the spread of coronavirus by temporarily closing our BotM Homes office, Carnegie Community Corner and The Workshop to the public until at least Monday 23rd November 2020.

Whilst we know you can’t come to us , we have plans to reach out to you! We are preparing a whole host of home activity packs and kits, including home crafts, wordwork, sewing, story bags… watch this space.

Our community will still see our BotM vans and maintenance team in Hendon and the East End and our tenants and service users can find us at the end of the phone.

🚫 Our offices will be closed to the public as of Wednesday 4th November but we hope to re-open Monday 23rd November

Community
πŸ—“ A programme of online activities will be available

🎨 Free home activity pack will be coming soon

πŸ“ž
Welfare calls and virtual meetings for our service users

πŸ’·
Telephone debt, welfare and financial advice is still available if you have been impacted financially. Call 0191 514 9063 to arrange an appointment

πŸ”›
Socially Distanced Forage Food Collection Point at The Workshop will continue on Friday mornings

Housing
🏘 We’ll continue to collect your rent and maintenance charges. Please call us on 0191 514 9061 to make a payment or discuss your rent account

πŸ—“ Pre-arranged appointments for existing and prospective tenants

πŸ’»
Vacant properties will be marketed via our website and social media pages

πŸŽ₯
Virtual viewings will be available and socially distanced viewings where possible

🏑
Periodic home safety checks (including CP12s) will continue. Our team will be in touch with you if your home is due any testing

πŸ‘·
Our property refurbs will continue in empty properties

πŸ› 
Emergency & Urgent repairs will continue. Please call 0758 391 5526 to make a repair request or email repairs@backonthemap.org. Our team will only enter properties if the environment meets our risk assessment criteria

😷
Staff will continue to follow our strict Covid risk assessments and will be adhering to social distancing and wearing a face covering when working in tenants homes

Our Response

Our initial response to Covid was to continue to provide core services and emergency repairs to our tenants and the wider community. Throughout March – July 2020, when we reopened our centre, we;

  • Made thousands of social/welfare calls every week to people with no family and limited support networks. The list is growing every week so if you’d like a call let us know.
  • Set up 7 on-line social settings such as activity based Facebook groups, virtual coffee mornings and quizzes thanks to our wonderful volunteers (find out more on our Facebook page).
  • Made hundreds of calls every week to our tenants
  • Fast-tracked and paid for Universal Credit/benefits advice appointments for those who have lost their jobs, been furloughed or are experiencing financial difficult.
  • Set up payment plans for all BotM tenants who are struggling to pay their rent.
  • Bought and delivered shopping and some hot meals to our most vulnerable/shielding residents in partnership with local traders HJ’s and local community groups.
  • Referred over 55s to Age UK for additional help with their weekly shop, also worked in partnership with CAB to enable tenants to access food banks.

We will provide updates and key information on ourΒ Facebook pagesΒ so please keep checking to see how the team is adapting to the current situation and how Back on the Map can support you at home.

Help us, help you, stay #COVID19

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Key Info

You will find a wide range of information regarding Coronavirus on the following links;

Our Strategic Objectives

Back on the Map works in the heart of the community to empower the people of Hendon to build;

  • A Better Place
  • A Stronger Community
  • An Influencing Role for Residents

Our Core Values

A little insight into what is important to us here at Back on the Map;

  • Quality and Excellence in all we do
  • Respect and Empowerment
  • Promoting Equality and Mutual Respect
  • Valuing People
  • Operating with Honesty and Integrity
  • Individual and Community Responsibility
  • Delivering Positive Experience
  • Passion to Make Positive Impact
  • Involving and Consulting Meaningfully
  • Caring and Professional at all Times