COVID-19 Update

Working Through COVID-19

The health and safety of our tenants, service users, staff, volunteers and the wider community is really important to us. We have followed both the Government and the NHS’s guidance on how we should respond to Coronavirus and we have implemented strict Covid procedures throughout.

Carnegie Community Corner groups and activities are being delivered, though due to Covid19 we are working at a reduced capacity.

For more information about our activities call 0191 514 7844.

Our Response

Our initial response to Covid was to continue to provide core services and emergency repairs to our tenants and the wider community. Throughout March – July 2020, when we reopened our centre, we;

  • Made thousands of social/welfare calls every week to people with no family and limited support networks. The list is growing every week so if you’d like a call let us know.
  • Set up 7 on-line social settings such as activity based Facebook groups, virtual coffee mornings and quizzes thanks to our wonderful volunteers (find out more on our Facebook page).
  • Made hundreds of calls every week to our tenants
  • Fast-tracked and paid for Universal Credit/benefits advice appointments for those who have lost their jobs, been furloughed or are experiencing financial difficult.
  • Set up payment plans for all BotM tenants who are struggling to pay their rent.
  • Bought and delivered shopping and some hot meals to our most vulnerable/shielding residents in partnership with local traders HJ’s and local community groups.
  • Referred over 55s to Age UK for additional help with their weekly shop, also worked in partnership with CAB to enable tenants to access food banks.

We will provide updates and key information on our Facebook pages so please keep checking to see how the team is adapting to the current situation and how Back on the Map can support you at home.

Help us, help you, stay #COVID19

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Key Info

You will find a wide range of information regarding Coronavirus on the following links;

Our Strategic Objectives

Back on the Map works in the heart of the community to empower the people of Hendon to build;

  • A Better Place
  • A Stronger Community
  • An Influencing Role for Residents

Our Core Values

A little insight into what is important to us here at Back on the Map;

  • Quality and Excellence in all we do
  • Respect and Empowerment
  • Promoting Equality and Mutual Respect
  • Valuing People
  • Operating with Honesty and Integrity
  • Individual and Community Responsibility
  • Delivering Positive Experience
  • Passion to Make Positive Impact
  • Involving and Consulting Meaningfully
  • Caring and Professional at all Times